Your preferred

supplier of natural monomers

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Order Online and Payment Methods

1) Choose the requested quantity and Add to Cart .
2) The easier way is to choose PayPal service and the shipment of your product will be sent out within 5 days. An order conformation email will be sent to you.
3) For the customers who choose to pay via bank transfer, they need to email their PURCHASE ORDER to scglp@glp-china.com in order to initiate the shipment process.
4) Customers who have ordered product online, can check their current order status in real time and print out their invoice or receipt directly or track the history of all previous orders through their online account.

Email to order

Send email to scglp@glp-china.com to order, the following information requested
for generating airway bill
1) Billing and shipping address (if different)
2) Name of addressee, Phone No., Zip code

For preparing products
Cas No.
Product name
Order quantity
Pack size requirement

Terms and conditions

1) Packages are generally dispatched via FedEx.
2) Our PayPal account : scvictory@sc-victory.com
3) Customers who choose bank transfer would be responsible for all the bank charges caused when transferring.
4) For all orders, customers are responsible for all international duty, custom clearance fees or taxes from their destination country.

Return policy

1) All orders can be accepted for refund or replacement if the products cannot meet the specifications of COA authorized by Gelipu Biotechnology.
2) Gelipu Biotechnology warrants to the customer, for a period of the fifteen (15) days after the products are received by customer.
3) Please contact scglp@glp-china.com for return shipping instructions,  and the representative.detection data have to be provided to our technical team.
4) Products cannot be returned without prior authorization from Gelipu Biotechnology.
5) There would be 10% restocking charge and freight would not be refunded or would be deducted if product is qualified.

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